Terms & Conditions

1.Who we are

1. 1.1SehgalMotors.pk is owned and operated by SEHGALMOTORS.PK, a business in Pakistan with its registered office at 25-A Abdul Isphani Road, Faisal Town, Lahore.
2. 1.2In these terms, "SehgalMotors.pk", "we", "us" and "our" mean that business, including all of its retail branches, PPF and detailing studios, service centres, warehouses and the website sehgalmotors.pk. "You" and "customer" mean any person who visits a branch or studio, uses our website, places an order, buys a product, or brings a vehicle to us for any service, and anyone acting on that person's behalf, such as a driver or family member.
3. 1.3"Branch" means any SehgalMotors.pk retail outlet, PPF studio, detailing studio or service centre. "Job card" means the service form completed and signed when a vehicle is booked in for work.

2.When these terms apply

1. 2.1These terms apply to all of our products and services, including car accessories, electronics and electrical items, lighting and modification products, installation and fitting, paint protection film (PPF), coloured PPF, vinyl wraps, window tint, detailing, polishing, ceramic and other coatings, and after-sales service work.
2. 2.2You accept these terms when you do any of the following: pay at a branch counter, sign a job card or delivery sheet, hand over your vehicle for work, place an order on our website, or confirm an order by phone or WhatsApp.
3. 2.3If you don't agree with these terms, please don't make a purchase, place an order or hand over your vehicle.
4. 2.4The version of these terms that applies to you is the one published on the date of your purchase, order or booking.
5. 2.5Age and authority. You must be at least 18 years old to buy from us, place an order, sign a job card or hand over a vehicle. A vehicle belonging to a person under 18 must be handed over by a parent or guardian, who accepts these terms on their behalf.

3.Which document takes priority

1. 3.1Your agreement with us is made up of these terms together with your invoice, your job card, any signed disclaimer or service agreement, and any written quotation. Our Privacy Policy and AI Chatbot & Communication Policy also apply.
2. 3.2If these documents say different things, they apply in this order of priority: (a) a signed job card, disclaimer or service agreement; (b) the invoice; (c) a written quotation; (d) these terms; (e) any product page, advert, social media post or brochure.
3. 3.2AThe only exception to this order is section 10.2: products listed there carry no warranty even where an invoice shows a general warranty line, unless the warranty is a paid add-on bought under section 11A.
4. 3.3Nothing said verbally by any staff member, installer, salesperson or customer service agent changes these terms, creates a warranty or promises a result, unless it is written down and signed or stamped by authorised management.

4.What we are, and what we are not

1. 4.1We are a retailer, importer, installer and service provider. We sell our own brands (including Maximus), genuine branded products, and aftermarket and third-party products.
2. 4.2We are not a vehicle manufacturer, a paint manufacturer, an official paint inspection or certification body, an insurance assessor or surveyor, or a vehicle valuation company. Nothing we say or do is a certificate of your vehicle's paint, condition, value or history.

5.Purchases at our branches and studios

1. 5.1Pay first. All branches and studios work on a strict pay-first basis. Full payment must be made at the designated counter, against a computerised invoice, before any product is handed over or released from the branch, before any vehicle is taken into the workshop or studio, and before any installation or service work begins.
2. 5.2No credit. No credit, deferred payment or "pay on collection" arrangement is available unless it is approved in writing by authorised management.
3. 5.3Keep your invoice. Your computerised invoice is your proof of purchase. Without it we can't process any exchange, return, warranty or service claim.
4. 5.3APOS invoices are complete as printed. Our invoices are digitally generated and printed from our point-of-sale system. They are valid and complete without any signature or stamp. Only the invoice issued from our system counts as proof of a purchase or payment; handwritten slips, chits, receipts or messages from any staff member do not.
5. 5.4Check before you leave. Please check that the products handed to you match your invoice, in quantity, model, colour and condition, before you leave the counter.

6.Prices and payment

1. 6.1All prices are in Pakistani Rupees and include any taxes stated on the invoice.
2. 6.2Fixed prices. Our displayed, quoted and invoiced prices are fixed. Branch staff, installers, salespeople and customer service agents are not authorised to negotiate, discount or change prices unless authorised management approves it in writing.
3. 6.3Prices, offers and stock can change without notice. A price quoted for a service is valid only for the vehicle, coverage and date it was quoted for.
4. 6.4Pricing mistakes. If a product or service is shown at a clearly wrong price because of a typing, system or display error, we are not bound to sell at that price. We will tell you and either offer it at the correct price or cancel the order and refund anything you paid.
5. 6.5Promotions, vouchers and discount codes. Every promotion, voucher, gift card and discount code is valid only for the period, products, branches and conditions stated with it. Unless stated otherwise, each can be used once, can't be combined with other offers, can't be exchanged for cash, and expires on its stated date.
6. 6.6We may withdraw or change a promotion at any time before it is used. A voucher or code obtained by fraud, by mistake, or in breach of its conditions is void, and any order placed with it may be cancelled or charged at the full price.
7. 6.7Free gifts and promotional items carry no warranty and can't be returned or exchanged. If you return a product that came with a free gift, the gift must be returned too, or its value will be deducted from any refund.

7.Online, phone and WhatsApp orders

1. 7.1Placing an order is an offer to buy. A contract is formed only when we confirm and dispatch your order. We may call or message you to verify an order before dispatch.
2. 7.2We may refuse or cancel an order, and refund any payment, where the product is out of stock, the price or description was wrong, we can't verify the order, delivery to your area isn't possible, or we suspect fraud, abuse or resale.
3. 7.3Product photos are for illustration. Colours, textures and finishes can look different on screens and in different light, and the packaging may differ from the photo. These differences are not defects.
4. 7.4Check fitment before you order. It is your responsibility to check that a product fits your vehicle's make, model, year and variant, as described on the product page. If you're unsure, ask us on WhatsApp before ordering. We are not responsible for products that don't fit because the wrong item was chosen.
5. 7.5Cancelling before dispatch. You may cancel an order before it is dispatched. Payments by bank transfer or cash deposit are refunded in full. Card payments are refunded less the payment gateway and bank charge (currently 2.5%), which the bank does not return to us.
6. 7.6Cancelling after dispatch. A dispatched order can't be stopped in transit. It must first come back to our warehouse, where it is inspected. We then refund the balance after deducting the actual courier charges both ways (including return-to-origin and handling charges), the card charge for card payments, and any add-on fees.
7. 7.7Custom and special orders. Custom seat covers, products made or customised to your vehicle's specifications, made-to-order products, and products imported or ordered specially for you can't be cancelled, returned or refunded once the order is confirmed or production or procurement has started.
8. 7.8Where we cancel an order for stock, pricing, description or delivery reasons, or because of our own mistake, you receive a full refund with no deductions.
9. 7.9Our Order Cancellation, Returns & Refund Policy sets out these rules in more detail.

8.Delivery and cash on delivery

1. 8.1Delivery times are estimates, not guarantees. Delays caused by courier companies, weather, public holidays, strikes or road closures are outside our control.
2. 8.2If you bought insured shipping (section 11A), we are responsible for the parcel until it is delivered to the address you gave us. If you didn't, responsibility for loss of or damage to the parcel in transit passes to you once we hand it to the courier. We will share the tracking details and help you raise a complaint with the courier, but we are not liable for the loss or damage.
3. 8.3Cash on delivery. Where cash on delivery (COD) is offered, you must pay the full amount to the courier on delivery. If a COD order is refused without a valid reason, we may charge the delivery and return costs on any future order and may stop offering COD to you.

9.Products

1. 9.1We sell genuine branded products, our own brands, and aftermarket and third-party products. The product page or invoice tells you which you are buying.
2. 9.2How well a product performs depends on your vehicle, its electrical system, how it is fitted, how it is used and how it is looked after. We don't promise that a product suits every vehicle unless we say so in writing.
3. 9.3Minor cosmetic marks, packaging wear and small design changes made by the manufacturer are not defects.
4. 9.4Electronic and electrical items (including LEDs, lights, chargers, Android panels, cameras, horns and wiring kits) must be fitted by a competent installer. Damage caused by incorrect wiring, voltage problems, water entry or fitting by someone other than SehgalMotors.pk is not covered.
5. 9.5Use products as instructed. Every product must be used, applied, fitted and stored as set out in its label, packaging, manual or product page, and in any instructions or SOPs given by our staff. Car-care products in particular depend on the correct dilution, surface, temperature, dwell time and drying time.
6. 9.6We are not responsible if a product doesn't give the expected result, stops working, or causes damage to the vehicle, its paint, glass, trims, upholstery or electrics, where it was used wrongly, used on a surface or vehicle it isn't meant for, mixed with other products, or used without following those instructions and SOPs.

10.Product warranty (7 days)

1. 10.1Unless the invoice or product page states otherwise, products carry a 7-day warranty against manufacturing defects, starting on the date of the invoice. Some products carry no warranty at all, as set out in 10.2.
2. 10.1ALED bulbs. LED bulbs are sold without the 7-day warranty. A warranty for LED bulbs is available only as an optional paid add-on at the time of purchase (section 11A). If you didn't buy it, no repair, replacement, return or refund is available for LED bulbs after the sale.
3. 10.2Products with no warranty and no returns. The following products and services are sold strictly without any warranty, whether or not any warranty is mentioned on the invoice, and can't be returned, exchanged or refunded:
   • car-care products, including shampoos, polishes, waxes, compounds, sealants, ceramic and other coatings, cleaners, dressings, degreasers and all other chemicals and fluids;
   • car perfumes and air fresheners;
   • cloths, microfibres, applicators, sponges, brushes and other consumables;
   • seasonal products, such as snow chains;
   • LED bulbs, unless the optional LED warranty add-on was bought (section 11A);
   • headlights, back lights and tail lights, including complete lamp assemblies, aftermarket and modified lamps, and their fitting;
   • conversions of any kind, including lighting conversions (such as projector, LED and HID conversions and retrofits) and facelift, body-kit and other vehicle conversions, and their fitting;
   • any other product marked "No warranty" or "Non-returnable" on its product page, shelf label or invoice.
4. 10.3To claim, bring or send the product with its original invoice and packaging within the 7 days. We'll inspect it, and if we find a manufacturing defect, we'll repair it, replace it with the same or an equivalent item, or give store credit, at our choice.
5. 10.4The warranty does not cover: wear and tear; accidental, physical, water, heat or fire damage; burnt, melted or short-circuited items; damage caused by incorrect fitting, wiring or voltage; products fitted, opened, repaired or modified by anyone other than SehgalMotors.pk; misuse, use other than as intended, or use without following the product's instructions and SOPs (section 9.5); and products without an invoice.
6. 10.5Where a product carries its own manufacturer's warranty, claims after our 7-day period are handled under that manufacturer's terms. We'll help you contact them where we can.
7. 10.6Services, including PPF, wraps, tint, detailing and coatings, are covered by section 13, not by this product warranty.

11.Returns, exchanges and refunds

1. 11.1The 7-day window. Returns and exchanges are accepted only within 7 calendar days of the invoice date, or within 30 calendar days if you bought the extended return add-on (section 11A). After that, no return, exchange or adjustment is possible, except where the law requires it.
2. 11.2Condition. Returned items must be unused, not fitted, complete with all accessories, and in their original, undamaged packaging, with the original invoice. Every return is inspected before we approve it.
3. 11.3Not returnable:
   • electronic and electrical items once opened, fitted, powered on or used;
   • any product that has been fitted, cut, stuck on, drilled or modified;
   • custom seat covers and other products made, cut, customised or ordered specially for your vehicle or for you (section 7.7);
   • any product used without following its instructions or SOPs;
   • all products listed in section 10.2, including car-care products and seasonal items such as snow chains, whether opened or not;
   • clearance and sale items marked as non-returnable.
   A product with a manufacturing defect is handled under the product warranty in section 10, where one applies.
4. 11.4Services are non-refundable once started. Fees for PPF, wraps, tint, detailing, polishing, coatings and installation can't be refunded once the work has begun.
5. 11.5Refunds. Approved refunds are made by the same method you paid, or as store credit if you prefer, within 7 working days of approval or of receiving and inspecting the returned product. For online returns that aren't due to our error, the courier charges both ways are yours and are deducted from the refund, and for card payments the 2.5% card charge is also deducted.

11A.Optional paid add-ons

At the counter, on our website or when you order by phone or WhatsApp, we offer the following optional add-ons for an extra charge. They are your choice, and the standard terms above apply to any purchase made without them.

Add-on	What it gives you	If you don't buy it
LED bulb warranty	A warranty on LED bulbs for the period and terms written on your invoice	LED bulbs carry no warranty. No repair, replacement, return or refund after the sale.
Insured shipping	Cover for loss of the parcel and damage in transit, until it is delivered to your address	Responsibility for loss or transit damage passes to you once the parcel is handed to the courier.
Extra safe box	Extra protective packaging for fragile items, and cover for breakage of those items in transit	Standard packaging only. No claim for breakage of fragile items in transit.
Extended return (30 days)	A return and exchange window of 30 calendar days instead of 7, under the same conditions in section 11	The standard 7-day return window applies, with no exceptions.

1. 11A.1An add-on applies only if you selected and paid for it at the time of purchase, and it appears on your invoice or order confirmation. Add-ons can't be bought after the sale, and they apply only to the products on that invoice or order.
2. 11A.2Add-on fees are non-refundable once the order is dispatched or the sale is completed.
3. 11A.3All other conditions of these terms still apply to purchases with add-ons, including the unboxing video requirement in section 8, the condition rules in section 11, and the exclusions in section 10.4.

11B.Bookings, advances and cancellations

1. 11B.1PPF, wrap, tint, detailing and installation slots can be booked in advance at a branch, by phone or on WhatsApp. We may ask for an advance payment of [amount or %] to confirm a booking, especially for full-car PPF, coloured PPF and products ordered specially for your vehicle.
2. 11B.2You may reschedule a booking free of charge by telling us at least 24 hours before the booked time.
3. 11B.3If you cancel with less notice, or don't arrive without telling us, the slot is lost and the advance payment may be kept to cover the reserved studio time, staff and materials.
4. 11B.4Film, parts or products ordered, cut or prepared specially for your vehicle can't be cancelled once ordered or cut, and their cost is payable in full.
5. 11B.5We may move a booking if a studio can't operate because of events beyond our control (section 24), staff shortage, power failure or equipment breakdown. In that case we will offer the next available slot, or refund the advance if you prefer.

12.Installation and fitting services

1. 12.1We fit products using standard tools and methods, on your vehicle in the condition it arrives in.
2. 12.2We are not responsible for problems caused by: existing wiring faults or earlier electrical work; weak, cracked or damaged mounting points, clips and panels; earlier modifications by other workshops; the vehicle manufacturer's own design or defects; or brittle clips and trims that break when removed because of their age.
3. 12.3Fitting aftermarket products or modifications may affect your vehicle manufacturer's or dealer's warranty. Checking this before work starts is your responsibility, and we accept no responsibility for any effect on that warranty.
4. 12.4Parts removed from your vehicle during fitting are handed back to you at delivery. Parts not collected within 7 days may be disposed of.
5. 12.5Fitting times are estimates. Extra time may be needed where a vehicle's condition, design or earlier modifications make the job more complex.
6. 12.6Products you bring in. If you ask us to fit a product, film or part that you bought elsewhere, we fit it entirely at your risk. We give no warranty on that product, and we are not responsible for whether it is genuine, whether it fits or works, its quality, or any damage it causes to your vehicle. Fitting charges are payable regardless of how the product performs, and we may refuse to fit any product we consider unsafe, unsuitable or counterfeit.
7. 12.7Extra work needs your approval. We carry out only the work written on the job card. If further work, parts or charges become necessary once the job has started, we will contact you first, and the extra work goes ahead only after you approve it, by signature or in writing on WhatsApp. Extra work approved in this way is chargeable in addition to the original price.
8. 12.8Diagnosis and inspection. Diagnosis of electrical faults, and inspection of problems that aren't caused by our products or work, may be charged at our standard rate, whether or not you go ahead with any repair.

13.PPF, wraps, tint, detailing and coatings

This section applies to paint protection film (clear and coloured), vinyl wraps, window and lens tint, polishing, paint correction, ceramic and other coatings, and all detailing work.

13A. Before work starts

1. 13.1Every service is carried out on the vehicle's existing paint and surfaces, in the condition they are in when the vehicle arrives.
2. 13.2Before work starts, our staff will look over the vehicle and record its visible condition on the job card, and may take photos and videos of it. This visual check is for our records only. It is not a paint thickness test, a paint certification, or a confirmation that the paint is original, healthy or free of hidden repairs.
3. 13.3You must tell us, on the job card, about any repaint, body repair, filler work, accident repair, touch-up, earlier wrap or film, or earlier ceramic coating on the vehicle, as far as you know. If you have bought the vehicle used and don't know its history, please say so on the job card.
4. 13.3ASigned PPF agreements. Before any PPF is applied, and again before any PPF is removed, you must read and sign our PPF application agreement or PPF removal agreement, as the case may be. Work does not start until the agreement is signed. The signed agreement forms part of your contract with us and takes priority over these terms where they differ (section 3).
5. 13.4If you need independent proof of the paint's condition (for example a dealership or paint-gauge inspection), you must arrange it before handing the vehicle to us.

13B. What these services do and don't do

1. 13.5PPF reduces damage from stone chips, light scratches, swirl marks and sun fading. It is not unbreakable. Hard impacts, sharp objects, deep key scratches, accidents and vandalism can still cut through the film and damage the paint underneath.
2. 13.6PPF, wraps and coatings don't repair or hide existing chips, scratches, dents, rust or poor repaint work. These remain visible, and may become more visible, under film.
3. 13.7Films and products come in different types, grades and prices. What is true of one film is not automatically true of another, so the specifications of the film written on your invoice or job card are the ones that apply to your vehicle.
4. 13.8Coloured PPF and vinyl wraps are cosmetic. The final shade can vary slightly between batches and in different light, and may look slightly different from samples, photos and screens.
5. 13.9Polishing and paint correction remove a small amount of clear coat. Results depend on how much clear coat the vehicle has, and some marks are too deep to remove safely.
6. 13.10Small imperfections are a normal part of hand-fitted film, including tiny specks of dust, small relief cuts, visible edges close to panel gaps, and a slight texture. These are not defects.

13C. Removing old film or coatings

1. 13.10ARemoval of PPF, whether fitted by us or by anyone else, is carried out only after the PPF removal agreement is signed, and on the terms of that agreement.
2. 13.11Removing film, wraps, tint or coatings fitted by another installer is done entirely at your risk. We are not responsible for paint, adhesive residue, glass or defroster lines damaged during that removal, and extra charges apply for removal and adhesive cleaning.
3. 13.12The longer film is left on beyond its usable life, the higher the risk of paint damage and residue on removal. We are not responsible for damage caused by delayed removal.

13D. Aftercare and the 10-day check

1. 13.13You will receive an aftercare kit and aftercare instructions at delivery. You must follow them. Pressure washing directly at film edges, automatic car washes with brushes, harsh chemicals, and wiping film edges with rough cloths can lift or damage the film.
2. 13.14For PPF, you must bring the vehicle back for its check at 10 days after fitting. Lifting edges, bubbles and similar film-fitting issues found at that check are corrected without charge.
3. 13.15If you miss the 10-day check without rescheduling it with us, or if anyone other than SehgalMotors.pk works on the film, we can't accept later claims about the film's fitting.

13E. Service warranty

1. 13.16A service warranty exists only if it is written on your invoice or job card, and then only for the period and terms written there.
2. 13.17Any service warranty covers only the fitting of the film itself, such as bubbles and edges lifting. It never covers the vehicle's paint, clear coat, primer or body, damage from accidents, impacts, vandalism or misuse, or any loss of resale value.

14.Your vehicle while it is with us

1. 14.1Valuables. Please remove all cash, jewellery, documents, electronics and other valuables before handing over your vehicle. We are not responsible for any item left inside it.
2. 14.2Moving the vehicle. You authorise our staff to drive or move your vehicle within and around our premises as needed for the work, including short test drives where fitting requires it.
3. 14.3Owner's risk. Your vehicle stays at your risk while it is at our premises, except for loss or damage caused by our proven negligence. Please keep your own vehicle insurance in force.
4. 14.4Collection. Please collect your vehicle on the day we tell you it is ready. After 3 days from that notice, an uncollected vehicle remains entirely at your risk and storage charges may apply.
5. 14.5Who may collect. We release the vehicle to the person who booked it in, or to someone holding the job card and authorised by that person. We may ask for identification before release.
6. 14.6Vehicle documents. We may ask to see the vehicle's registration documents and your CNIC before accepting the vehicle for work, and may refuse a vehicle where ownership or authority isn't shown.
7. 14.7Right to keep the vehicle until paid. Where any amount is owed for work carried out on the vehicle, including approved extra work and storage charges, we may keep the vehicle and any of your goods with us until the full amount is paid, as the law allows a service provider to do.
8. 14.8We may refuse to accept, or may hand over to the police, any vehicle we have reasonable grounds to believe is stolen, unregistered, tampered with or connected with a crime.

15.Inspection, delivery and acceptance

1. 15.1You, or the driver you send, must inspect the vehicle or product carefully, in good light, before accepting it.
2. 15.2Any visible problem must be pointed out to our staff before you leave the branch, so it can be recorded and dealt with.
3. 15.3Signing the delivery sheet or job card, or taking the vehicle or product away, confirms that you have inspected it and accept the work as complete. After that, we can't accept claims for problems that were visible at delivery.
4. 15.4Film-fitting issues that only show up over the following days, such as edge lifting, are covered by the 10-day check in section 13D.

16.Complaints and claims

1. 16.1All complaints must be made in writing through our official channels: WhatsApp 0311-1222357, email sales@sehgalmotors.pk, or at the branch where you bought or booked. Please include your invoice number, photos or videos, and a description of the problem.
2. 16.2We will acknowledge your complaint and arrange an inspection of the vehicle or product at our branch. We may need to see it in person before any decision is made.
3. 16.3Don't let others work on it first. If you have the product or the work altered, repaired, removed or redone by anyone else before we inspect it, we can't accept the claim, because we can no longer see the original problem.
4. 16.4Where we accept a claim, our remedy is to correct the work, repair or replace the product, or issue credit or a refund up to the amount paid, at our choice.
5. 16.5Goodwill is not an admission. Any repair, redo, replacement, discount, credit or refund that we offer to settle a complaint is a goodwill gesture made without admitting liability. It does not mean we accept that we were at fault, it can't be used as evidence of fault, and it doesn't oblige us to make the same offer to anyone else. All settlement discussions are "without prejudice".
6. 16.6Inspection charge. If we inspect a product or vehicle following a complaint and find no defect in our product or work, or find that the problem was caused by misuse, wrong use, accident, third-party work or the vehicle's existing condition, we may charge our standard inspection fee, plus any cost of removing and refitting parts to carry out the inspection.
7. 16.7Only authorised management can accept a claim or agree a settlement. Statements by branch staff, installers, customer service agents or our AI chat assistant about who is at fault, or about what we will pay, don't bind us.

17.Legal notices

1. 17.1Before starting any legal proceedings or consumer claim, please use our complaints process in section 16 and give us a fair chance to resolve the matter. Most problems can be settled quickly that way.
2. 17.2Formal legal notices must be sent in writing to our registered office at 25-A Abdul Isphani Road, Faisal Town, Lahore, addressed to the Legal Department. Notices delivered only to a branch, a staff member or a social media account are not valid service on us.
3. 17.3Every notice must include the claimant's full name, CNIC number, contact details, the invoice or job card number, and the facts and documents the claim relies on.

18.Customer conduct

1. 18.1We work hard to keep our branches safe and respectful for customers and staff alike.
2. 18.2We may refuse or stop service, decline a sale, booking or claim, and ask any person to leave our premises where that person is abusive, threatening, harassing, discriminatory, violent, intoxicated or disruptive towards our staff, contractors or other customers, or damages our property.
3. 18.3Threats, violence and damage to property will be reported to the police.

18A.Dealing with our staff

1. 18A.1Official channels only. All orders, bookings, instructions, approvals, payments and complaints must go through a branch counter, our website, or our official helpline and WhatsApp 0311-1222357. Our staff, fitters and installers are not authorised to take orders, quote prices, accept payment or agree anything on behalf of SehgalMotors.pk outside these channels.
2. 18A.2Personal mobile numbers. We do not recognise any communication with our staff on their personal mobile numbers or personal social media. Any order, instruction, approval, promise, discount, warranty, payment or complaint made that way has no effect and does not bind SehgalMotors.pk. If you keep in contact with a staff member on a personal number, you do so entirely at your own risk.
3. 18A.3Private work by our fitters. Any work carried out by a current or former employee, fitter or installer of ours outside our premises, outside working hours, or without a SehgalMotors.pk computerised invoice, is not our work. It carries no warranty, it is not covered by these terms, and we will not inspect, correct, redo or accept any claim for it, or for any damage it causes to your vehicle. This applies even where our products, film or tools were used.
4. 18A.4Payments to staff. Any money paid directly to a staff member, for any reason, is not a payment to SehgalMotors.pk and won't be credited against any invoice. Offering or paying staff "under the table" money, commission or gifts to get a discount, extra work, priority, free material, or to take work outside the company is strictly prohibited.
5. 18A.5Soliciting staff. You must not approach our staff to work for you privately, to supply you with our products or materials outside the company, or to leave their employment with us.
6. 18A.6What we will do. Where we find any of the above, we may stop the work, refuse any further service, sale, booking or claim, cancel any warranty, and recover from you any loss we suffer, including the value of any company products, film, materials or time involved. We will also take action as the law provides, including reporting the matter to the police and pursuing criminal and civil remedies against everyone involved, which may include offences under the Pakistan Penal Code such as criminal breach of trust, theft and dishonestly receiving company property, and abetting those offences.

19.Reviews, social media and bad-faith claims

1. 19.1We welcome honest reviews and feedback, including critical ones, and we read them.
2. 19.2Please raise complaints through our official channels first (section 16). Posting a complaint publicly doesn't speed up the process or change the outcome of a claim.
3. 19.3The following is treated as bad-faith conduct: demanding money, refunds, free work or other benefits in exchange for not posting, or for removing, a review, post or video; threatening to post damaging content unless a demand is met; and posting statements about SehgalMotors.pk, our staff or our products that are knowingly false.

20.Vehicle modifications and the law

1. 20.1Some products, including window tint and dark films, aftermarket headlights and lighting, coloured lights, horns, sirens, number plate frames and exhaust modifications, may be restricted under traffic laws and rules that vary by province and city, and that can change.
2. 20.2You are responsible for making sure that any product or modification you buy or ask us to fit is legal for your vehicle and use, and for any permission it requires. We are not responsible for any challan, fine, impoundment or other action taken by the police or authorities because of a product or modification.
3. 20.3We may refuse to fit any product we believe is unsafe or unlawful.

20A.Business, fleet, trade and government customers

1. 20A.1This section applies to purchases and services for a business, company, dealer, reseller, fleet operator, government department or other institution, including work under a purchase order, tender or framework agreement.
2. 20A.2Where a signed contract, purchase order or tender document sets different terms, that document applies, and these terms apply to anything it doesn't cover.
3. 20A.3For business customers, products and services are supplied only with the warranties expressly written in the contract or invoice. All other warranties and conditions, whether implied by law or otherwise, are excluded as far as the law allows.
4. 20A.4Our total liability to a business customer for all claims under an order is limited to the price paid for that order, and we are not liable for loss of profit, loss of use of vehicles, downtime or any indirect loss.
5. 20A.5Credit terms for business customers apply only where approved in writing by authorised management. Overdue amounts may be charged recovery costs, and we may suspend supply until they are paid.
6. 20A.6Resellers. Buying our products for resale does not make you an authorised dealer or installer of SehgalMotors.pk or Maximus. You may not present yourself as one, use our names or logos, or give warranties on our behalf. We are not responsible for any promise, warranty or fitting given by a reseller.

21.Limitation of liability

1. 21.1To the fullest extent allowed by Pakistani law, we are not liable for: indirect or consequential loss; loss of use of the vehicle, travel or hire costs; loss of income, business or profit; loss of resale value; mental distress; claims by third parties; or defects caused by the manufacturer of a product or vehicle.
2. 21.2Our total liability for any claim connected with a product or service is limited to the amount you actually paid us for that specific product or service.
3. 21.3Nothing in these terms limits any liability that cannot legally be limited, or takes away any right you have that Pakistani law says cannot be taken away.

22.Your responsibility to us (indemnity)

1. 22.1You agree to cover our losses, costs and legal expenses that arise because you gave us false or incomplete information about your vehicle (including its repaint or repair history), because you asked us to fit a product that is unlawful for your vehicle, or because you broke these terms.
2. 22.2If you bring a vehicle that you don't own, you confirm that the owner has authorised you to hand it over and to agree to the work and these terms on their behalf.

23.CCTV, photos, records and privacy

1. 23.1Our branches and studios are monitored by CCTV for safety, security and quality control. Recordings may be used as evidence in any complaint, claim or legal proceedings.
2. 23.2We photograph and video vehicles before, during and after work as a record of their condition and of the work carried out. These records belong to SehgalMotors.pk and are kept with your invoice and job card.
3. 23.3We may use photos and videos of completed work for our website and social media, with number plates and personal details hidden. Tell us on the job card or in writing if you don't want photos of your vehicle used this way.
4. 23.4We use your name, phone number, address and order details to process orders, deliveries, bookings and claims, and to contact you about them. We don't sell your personal information. We share it only with couriers and service providers who need it to complete your order, or where the law requires it.
5. 23.5Calls and WhatsApp messages with our official numbers may be recorded or kept for quality and record purposes.

24.Events beyond our control

1. 24.1We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, floods, extreme weather, fire, power or internet outages, strikes, protests, road closures, government restrictions, customs delays, epidemics, courier failures or shortages from suppliers.

25.Website use and intellectual property

1. 25.1We try to keep product information, prices, stock and fitment details on our website accurate, but errors can happen. Information on the website is not a guarantee and can change without notice.
2. 25.2All content on our website and social media, including text, photos, videos, logos, the SehgalMotors.pk and Maximus names and designs, belongs to SehgalMotors.pk or its licensors. It may not be copied, reused or used to imply a connection with us without our written permission.
3. 25.3You must not misuse the website, including by attempting to hack it, scrape it in bulk, place fake orders, or interfere with its operation.
4. 25.4Links to other websites are provided for convenience. We are not responsible for their content.

26.Governing law and jurisdiction

1. 26.1These terms and every purchase, order and service are governed by the laws of the Islamic Republic of Pakistan.
2. 26.2Subject to any forum that Pakistani law requires a consumer claim to be heard in, the courts at Lahore have jurisdiction over any dispute connected with these terms, our products or our services.

27.General terms

1. 27.1Severability. If a court finds any part of these terms invalid or unenforceable, that part is limited or removed only as far as necessary, and the rest of these terms stay in full force.
2. 27.2No waiver. If we don't enforce any part of these terms straight away, we can still enforce it later.
3. 27.3Changes. We may update these terms from time to time. The updated version applies to purchases, orders and bookings made after it is published. The effective date and version number at the top of this page show which version is current.
4. 27.4Language. If these terms are translated into Urdu or any other language, the English version prevails in case of any difference.
5. 27.4AElectronic acceptance and records. You agree that accepting these terms electronically, including by ticking a box at checkout, confirming an order on WhatsApp, or signing on a screen, is as binding as a signature on paper. You also agree that our computerised invoices, ERP records, job cards, delivery records, emails, WhatsApp messages, call records, photos, videos and CCTV recordings are an accurate record of your purchases, orders, instructions and the condition of your vehicle and products, and may be relied on as evidence, as recognised under the Electronic Transactions Ordinance 2002 and the Qanun-e-Shahadat Order 1984.
6. 27.5Survival. Sections 11A, 11B, 13, 14 and 16 to 27 (including 20A) continue to apply after a purchase or service is completed.

28.Contact us

Helpline and WhatsApp	0311-1222357
Complaints email	sales@sehgalmotors.pk
Registered office (legal notices)	25-A Abdul Isphani Road, Faisal Town, Lahore
Business hours	Every day, 10am to 9pm PKT
Website	sehgalmotors.pk