Cancellation Policy

You can cancel an online, phone or WhatsApp order at any time before it leaves our warehouse. Call 0311-1222357 or email sales@sehgalmotors.pk with your order number as soon as you can, because most orders are packed and handed to the courier on the day they're placed.

Once an order is with the courier, it can't be stopped on the way. The parcel has to come back to our warehouse first, either because you return it or because the courier brings it back.

What we deduct

• The actual courier charges for sending the order to you and bringing it back, including return-to-origin (RTO) and handling charges.
• For card payments, the 2.5% payment gateway and bank charge.
• The fees for any add-ons on the order, such as insured shipping or the extra safe box.

The balance is refunded by the original payment method.

The following can't be cancelled, returned or refunded once the order is confirmed, or once we have ordered the product from the supplier or started making or cutting it:

We may ask for an advance or full payment before placing a special order. Please check the specifications, colour and vehicle details carefully before you confirm.

• Time limit: 7 calendar days from the invoice date, or 30 calendar days if you bought the extended return add-on. After that, no return, exchange or refund is possible, except where the law requires it.
• Condition: unused, not fitted, complete with every part, accessory, manual, label and free gift, in its original undamaged packaging, with the original invoice.
• Inspection: every return is inspected before it is approved.
• Online returns: contact us before sending anything back. If the return isn't because of our mistake, the courier charges both ways are yours, and are deducted as in section 2.
• Exchanges: for a different size, colour, variant or product, subject to stock. Any price difference is paid or refunded at the time of the exchange.

A product with a manufacturing defect is handled under its warranty, not as a return. See section 10 of our Terms & Conditions.

• Report it within 48 hours of delivery to sales@sehgalmotors.pk or on WhatsApp 0311-1222357.
• Send a continuous, unedited unboxing video that starts with the sealed parcel and its label clearly visible. Without it, we can't accept the claim.
• Items damaged or lost in transit are covered only where insured shipping was bought, and broken fragile items only where the extra safe box was bought.
• A wrong or missing item caused by our own packing mistake is put right in full, with no deductions, whether or not you bought an add-on.

• Approved refunds are processed within 7 working days of approval of the cancellation, or of receiving and inspecting the returned product, whichever applies. Your bank or card provider may take a few more days to show the money in your account.
• Refunds go back by the original method: card payments to the same card, bank transfers to the account they came from, and cash payments in cash at the branch or by bank transfer to an account in the buyer's name. You can choose store credit instead.
• The 2.5% card charge and add-on fees are not refunded when you cancel or return an order, except where section 9 applies.
• If a product came with a free gift, the gift must come back too, or its value is deducted.
• We never pay refunds into a third party's or a staff member's account, and we never ask for your card PIN or OTP to process one.

We may cancel an order if the product is out of stock, the price or description was wrong because of an error, we can't verify the order, we can't deliver to your area, or we suspect fraud, abuse or resale.

When we cancel for stock, pricing, description or delivery reasons, or when the order goes wrong because of our mistake, you get a full refund with no deductions, including the card charge and any add-on fees.

Include your order or invoice number, the product, and photos or video where relevant. For anything time-sensitive, such as a cancellation before dispatch or a damaged parcel, call or email so a person confirms they've received it.