SehgalMotors.pk Privacy Policy, AI Usage Policy & Terms of Use

SehgalMotors.pk Privacy Policy, AI Usage Policy & Terms of Use

Effective Date: July 13, 2026

Welcome to SehgalMotors.pk ("SehgalMotors", "we", "our", or "us"). This Privacy Policy, AI Usage Policy, and Terms of Use govern your access to and use of our website, mobile services, social media platforms, customer support channels, and AI-powered chatbot services.

By accessing or using our services, you agree to the terms outlined below.

1. About Us

SehgalMotors.pk is an automotive accessories retailer and service provider operating through:

  • Official Website
  • Facebook
  • Instagram
  • YouTube
  • WhatsApp
  • Email
  • Telephone Support
  • Physical Retail Outlets

2. Information We Collect

We may collect information including, but not limited to:

Personal Information

  • Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Billing Information
  • Vehicle Information
  • Order History
  • Warranty Information
  • Complaint Records
  • Communication History

Technical Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Information
  • Device Information
  • Cookies
  • Session Data
  • Website Usage Statistics

3. How We Use Your Information

Your information may be used for:

  • Processing orders
  • Delivering products
  • Providing installation services
  • Warranty verification
  • Complaint resolution
  • Customer support
  • Shipment tracking
  • Marketing (where permitted)
  • Fraud prevention
  • Improving our products and services
  • Improving our AI chatbot responses
  • Legal compliance

4. AI Chatbot Usage Policy

SehgalMotors.pk uses Artificial Intelligence (AI) to assist customers across our Website, Facebook, Instagram, YouTube, and WhatsApp.

The AI chatbot is intended to provide quick assistance, product information, compatibility guidance, and general customer support.

However:

  • AI-generated responses are automated.
  • AI may misunderstand customer questions.
  • AI may occasionally provide incorrect, incomplete, outdated, or inaccurate information.
  • No AI system is capable of guaranteeing 100% accuracy.

Customers should not rely solely on AI responses for:

  • Product compatibility
  • Vehicle fitment
  • Technical advice
  • Pricing
  • Stock availability
  • Warranty decisions
  • Installation guidance
  • Legal matters
  • Payment instructions
  • Refund approvals

Whenever confirmation is important, customers should contact our human customer support team.

Customer Support Helpline
0311-1222357

Information provided by an authorized SehgalMotors.pk representative shall always prevail over any AI-generated response.

SehgalMotors.pk reserves the right to correct, modify, or withdraw any AI-generated information without prior notice.

5. Human Support

Our AI chatbot is intended to assist—not replace—our customer service team.

Customers are encouraged to contact our support team whenever:

  • The matter is urgent.
  • The information provided by AI appears inconsistent.
  • An order, payment, warranty, complaint, or technical issue requires confirmation.
  • A purchasing decision depends on the accuracy of the information.

6. No Professional Advice

Information provided on our website or through our AI chatbot is for general informational purposes only.

Nothing provided by the AI or website constitutes:

  • Legal advice
  • Financial advice
  • Mechanical certification
  • Engineering certification
  • Professional automotive inspection
  • Vehicle safety certification

Customers remain responsible for verifying that any product is suitable for their vehicle before installation or use.

7. Product Information

While we make every effort to ensure that product descriptions, specifications, images, pricing, and compatibility information are accurate, errors may occasionally occur.

Product images are for illustration purposes only and may differ from the actual product due to manufacturing updates or photography.

We reserve the right to correct pricing, descriptions, specifications, stock availability, or compatibility information at any time without prior notice.

8. Orders & Pricing

Submission of an order does not constitute acceptance.

Orders may be cancelled or refused due to:

  • Pricing errors
  • Inventory issues
  • Payment verification
  • Fraud prevention
  • Shipping restrictions
  • Incorrect product information
  • Technical system errors

If payment has already been received for an order that cannot be fulfilled, the applicable amount will be refunded in accordance with our refund policy.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal information.
  • Providing accurate vehicle information.
  • Reviewing product specifications before purchase.
  • Following installation instructions.
  • Using products safely and lawfully.
  • Inspecting products upon delivery.
  • Contacting customer support if clarification is required.

10. Privacy

We respect your privacy.

We do not sell your personal information to third parties.

Information may be shared only when necessary with:

  • Courier companies
  • Payment service providers
  • Installation partners
  • Technology providers
  • Government authorities where legally required

All third parties are expected to process personal information only for the services they provide.

11. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience
  • Measure marketing performance

Users may disable cookies through their browser settings, although some website features may not function properly.

12. Social Media

Communications made through Facebook, Instagram, YouTube, WhatsApp, or other social media platforms may be monitored for quality assurance, customer support, training, and service improvement.

Public comments, reviews, and messages may be retained as part of our customer service records.

13. Intellectual Property

All website content including:

  • Logos
  • Trademarks
  • Product Images
  • Videos
  • Website Design
  • Text
  • Graphics
  • AI Training Material

are the property of SehgalMotors.pk or their respective owners and may not be copied, reproduced, distributed, or used without prior written permission.

14. Limitation of Liability

To the maximum extent permitted by applicable law, SehgalMotors.pk shall not be liable for any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from:

  • Use of our website.
  • Use of our AI chatbot.
  • Incorrect AI-generated information.
  • Product misuse.
  • Installation performed by third parties.
  • Customer reliance on automated responses.
  • Website interruptions.
  • Technical errors.
  • System downtime.
  • Data transmission failures.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. Third-Party Services

Our website may contain links to third-party websites, payment gateways, courier services, mapping services, or social media platforms.

We are not responsible for the privacy practices, content, or services provided by third parties.

Users should review the policies of those third-party services separately.

16. Security

We implement reasonable administrative, technical, and organizational measures to help protect customer information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

17. Changes to This Policy

We reserve the right to update, modify, or replace this Privacy Policy, AI Usage Policy, and Terms of Use at any time.

Updated versions become effective immediately upon publication on our official platforms.

Continued use of our services constitutes acceptance of any revised terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute arising from the use of our services shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

19. Contact Us

For questions, complaints, verification, or human assistance, please contact:

SehgalMotors.pk
Customer Support Helpline: 0311-1222357
Official Website: https://sehgalmotors.pk

By using our website, AI chatbot, or any of our official communication channels, you acknowledge that you have read, understood, and agreed to this Privacy Policy, AI Usage Policy, and Terms of Use.